MSP Backup
Service description
A Service Provider can build a Veeam-powered service to provide managed data protection to his customers allowing them to focus 100% on their business. A customer’s entire on-premises backup environment is fully managed by the Service Provider. To allow a certain level of self-service, the customer can use a web-based portal for recovering objects such as virtual and physical machines, VM disks, Guest OS files and Application items from Exchange, MSSQL and Oracle.
Additionally the service can include, but is not limited to:
- Data protection for:
- Virtual Machines running on VMware vSphere, Microsoft Hyper-V, Nutanix AHV, oVirt KVM and Proxmox VE.
- Physical Machines running Windows, Linux and MacOS.
- Public Cloud workloads running in AWS, Azure and Google.
- Databases such as Oracle RMAN, SAP HANA and Microsoft SQL using native integrations via plug-ins.
- Network Attached Storage (NAS) File Shares.
- Microsoft 365 organizations including Exchange Online, OneDrive, SharePoint and Teams.
- Provide:
- Off-site immutable backups to comply with the 3-2-1 rule.
- Disaster Recovery with near-zero RPO and RTO.
- Self-service for hosted environments (IaaS) running VMware vSphere and VMware Cloud Director.
- Remote monitoring and management (RMM) that allow access to the customer’s backup environment for configuration, management, updating and troubleshooting tasks.
High-level diagram
Value proposition
Service Provider main benefits:
- No upfront costs. Pay only for the licenses consumed by the customer.
- Centralized management. View and manage remote customer infrastructure from a single console.
- Expand services. Start with managing the customer’s on-premises backup infrastructure. Expand into Off-site Backup, DR and other services.
- Automation. Fully manage and automate the solution via PowerShell or RESTful API.
Customer main benefits:
- Business focus. Focus 100% on business needs and let the service provider’s expertise handle backup operations.
- Ransomware protection. Backups are protected from deletion via Insider Protection or via the use of immutable backup repositories.
- Compliance. Making sure the 3-2-1 rule is in place.
Veeam Solutions
The service is built with the help of the following Veeam solutions:
Any of the solutions deployed at the customer side, can also be offered as a hosted environment by the service provider.
Licensing and pricing
Veeam offers the following:
- Pay-as-you-grow pricing plans that offer consumption-based licensing
- Portable licenses for any customer, any workload, across any cloud
- Automatic license update capabilities to maintain license distribution
- Purpose-built products and partner portals to facilitate monthly usage reporting
Please check our Veeam Rental Licensing and Usage Reporting Reference Guide for more details.
Service Providers can charge for the Veeam-powered service in different manners. Options can include, but are not limited to:
- Per workload protected, in- or excluding:
- storage
- management
- support
- monitoring
- reporting
- off-site backup
- Storage consumed (e.g. per GB/TB)
- Separately per machine protected and storage consumed
- Fixed fee for the entire environment
Want to know more?
Enroll in our free online VMSP / VMTSP Cloud Service Provider training course to learn more about the MSP Backup use case.