File and Item Level Restores

File Level Restore (FLR)

VBR uses the VMware VIX API as a network-less connection method to perform actions such as File Level Restore when a VM cannot be contacted directly via the network. Due to the way VIX is design, it is pretty slow when restoring files to a tenant’s VM.

Suggested workaround are:

1. Publish the Self-service Backup Portal. The tenant can login onto the web portal from the target VM and download the files to the local machine.
2. Publish the Self-service Backup Portal. The tenant can login onto the web portal and perform Virtual Disk Restore to map the required virtual disk(s) from backup to virtual device nodes on the target VM.
   Once mapping is completed, the required files can be restored locally on the VM.
3. The SP can mount the backup to a staging server to which the tenant has access.
4. The SP can perform Instant Disk Recovery. The process is almost the same as in option 2, except that the virtual disk does not have to be fully restored from backup and is available in just a few seconds. Once the tenant has restored the required files, the SP can undo the operation and unmount the virtual disk.

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